Official Customer Support & Registered Office

Contact Yamuna River Tourism

Have questions regarding gate tickets, river cruise reservations, turnstile pass verification, or payment status? Our official operational team and grievance desk are available 7 days a week.

Physical Registered Office

Ghat Location & Ticketing Complex

Yamuna River Tourism & Ferry Services

Yamuna Ghat & Water Sports Complex,

Pusta Road, Sonia Vihar, North East Delhi,

Delhi - 110094, India

Landmark: Near Sonia Vihar Water Treatment Plant

Helpline & Email Channels

Cruise Booking Hotline & Desk+91 891 060 8502Direct Hotline: 891 060 8502 (Ghat Boarding & Ticketing)

Official Booking & Support Emailsounak@papertheorynet.comInquiries: support@yamunarivertourism.in

Operational Hours (All 7 Days)09:00 AM – 06:00 PM ISTGates open Monday to Sunday, including national holidays.

Statutory Compliance Officer

Grievance Redressal Officer

In compliance with the Information Technology Act 2000 and RBI Master Directions on Payment Aggregators:

Name: Mr. Rajesh Kumar Sharma

Designation: General Manager & Compliance Head

Official Email: grievance@yamunarivertourism.in

Resolution SLA: Acknowledgement within 24 hours, final resolution within 7 business days.

Send Us a Message

Fill in the details below and our operational helpdesk will respond to your registered email or phone promptly.

Frequently Asked Questions

How do I reach Sonia Vihar Ghat?Sonia Vihar Ghat is accessible via Signature Bridge and Wazirabad Road. Free parking is available for two-wheelers and passenger vehicles.

What if my Razorpay payment succeeded but I didn't get a ticket?Your pass is automatically linked to your registered mobile number and email. You can view your pass anytime under “My Booked Passes” or show your Razorpay payment ID at the gate counter.